How to fix unapplied customer payments and credits in Quickbooks

To fix unapplied customer payments and credits, follow these steps:

Ø  From the menu bar, select Accountant, Client Data Review and launch Client Data Review. You will then launch the Fix Unapplied Customer Payments and Credits task in the Accounts Receivable group.

If you are not completing these changes as part of a dated review; from the menu bar, select Accountant, Client Data Review and launch the Fix Unapplied Customer Payments and Credits task.

Ø  If you have more than one Accounts Receivable account, review the details for each by selecting the appropriate Accounts.

Ø  Select any of the customers on the list, as shown in the image below. With a customer selected on the left, the Invoices and Charges tab will display any unapplied payments and credits (left side) and open invoices (right side) for that specific customer.

Assign unapplied customer payments or credits to an open customer invoice.

Ø  On the Invoices and Charges tab, place a checkmark next to the payment or credit on the left pane, and place a checkmark next to the associated open invoice on the right pane to which you want to apply the payment.

Ø  If you would like to apply only part of the credit or payment, enter the partial amount in the Amt to Apply column.

Ø  Click the Apply button to assign the payments or credits selected on the left to the selected open invoices on the right. The items are then grayed out to indicate that you have already assigned them.

Ø  Click the Auto Apply All button to apply all the unapplied payments and credits to the invoices on the right.

Ø  Click Save to begin working on another customer record, or Save & Close to complete the task.

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