To fix unapplied customer payments and
credits, follow these steps:
Ø From
the menu bar, select Accountant, Client Data Review and
launch Client Data Review. You will then launch the Fix
Unapplied Customer Payments and Credits task in the Accounts
Receivable group.
If you are not completing these changes as part of a
dated review; from the menu bar, select Accountant, Client Data
Review and launch the Fix Unapplied Customer Payments and
Credits task.
Ø If
you have more than one Accounts Receivable account, review the details for each
by selecting the appropriate Accounts.
Ø Select
any of the customers on the list, as shown in the image below. With a customer
selected on the left, the Invoices and Charges tab will display any unapplied
payments and credits (left side) and open invoices (right side) for that
specific customer.
Assign unapplied customer payments or credits
to an open customer invoice.
Ø On
the Invoices and Charges tab, place a checkmark next to the payment or credit
on the left pane, and place a checkmark next to the associated open invoice on
the right pane to which you want to apply the payment.
Ø If
you would like to apply only part of the credit or payment, enter the partial
amount in the Amt to Apply column.
Ø Click
the Apply button to assign the payments or credits selected on
the left to the selected open invoices on the right. The items are then grayed
out to indicate that you have already assigned them.
Ø Click
the Auto Apply All button to apply all the unapplied payments
and credits to the invoices on the right.
Ø Click Save to
begin working on another customer record, or Save & Close to
complete the task.
